EU Citizens Support Service

The EU Citizens Support Service offers free, confidential, independent and impartial advice to help EU citizens and their family members apply for settled status through the EU Settlement Scheme.

Service Description

Citizens Advice Edinburgh (CAE) has a team of volunteer advisors across 5 locations providing support and advice to empower people to resolve issues that are impacting their lives, and this includes the EU Settlement Scheme.

Thousands of EU Nationals in Edinburgh and the Lothians are relying on independent and impartial advice and support to help them to understand their options for remaining in the UK post-Brexit. With this uncertainty, CAE has appointed two dedicated EU Citizen Support advisers who are enabling those with complex barriers to complete an application. Specialist help is available for those who have difficulty getting online, gathering evidence needed to apply, are at greater risk due to personal circumstances or have specific immigration or residency issues.

Support is available face-to-face at local bureaux and through the free National EU support helpline available Monday to Friday 9.00 am to 5.00 pm on 0800 916 9847.

Service Categories

Eligibility

Intended Client Groups:

  • Black and Minority Ethnic
  • Carers
  • Children
  • Drug and Alcohol Users
  • Homeless People
  • Lesbian Gay Bisexual & Transgender
  • Men
  • Older People
  • People Experiencing Mental Health Difficulties
  • Survivors of Abuse
  • Women
  • Other
    • Families

Residency:

This service is available to residents of all parts of Edinburgh

Applicants for this service should also meet this condition:

Anyone under 16 should be accompanied by a guardian.

Referral

Self Referral

This service accepts direct self referrals.

Office Hours

Drop-in sessions are available in our Leith, Muirhouse and Portobello locations on Monday to Friday 9.00 am to 12.30 pm. Appointments are available at all five locations by calling 0131 510 5510. The EU Citizens Support National Helpline is open Monday to Friday, 9.00 am to 5.00 pm on 0800 916 9847

Service Contact

Tel: 0800 916 9847
Email: eucitizens@caed.org.uk
Website: Citizensadviceedinburgh.org.uk

Facilities & Access

This service has the following facilities:

  • Public Parking
  • Wheelchair Access
  • Translation Service
  • Creche facilities are not available at this location.

Provider's Name: Citizens Advice Bureau Scotland

Type: Charity/Voluntary

Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem. There is a Citizens Advice Bureau in almost every community in Scotland, across almost 300 locations, helping more than 260,000 people each year

Services run by this provider

Service Contact

Tel: 0800 916 9847
Email: eucitizens@caed.org.uk
Website: Citizensadviceedinburgh.org.uk

Office Hours

Drop-in sessions are available in our Leith, Muirhouse and Portobello locations on Monday to Friday 9.00 am to 12.30 pm.

Appointments are available at all five locations by calling 0131 510 5510.

The EU Citizens Support National Helpline is open Monday to Friday, 9.00 am to 5.00 pm on 0800 916 9847

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