Shelter Housing Advice Phoneline and Webchat

Shelter Scotland provides a free, national telephone advice line staffed by trained housing advisers. Lines are open from 9am to 5pm, Monday to Friday. Call 0808 800 4444

Shelter Scotland also run a free, national Live Web Chat service with the same trained housing advisers. Live chat is open weekdays from 10am until 3pm, dependent on adviser availability.

Advisors can:

  • give immediate, practical assistance
  • tell you your rights
  • offer advice and guidance
  • link you in with specialist or local services to help you longer term.

There is more information about common questions and advice on homelessness, evictions, housing benefit, and repairs on their website.

Service Categories



This service is available to residents of all parts of Edinburgh

Service Contact

Tel: 0808 800 4444

Provider's Name: Shelter

Type: Charity/Voluntary

Shelter helps people struggling with bad housing or homelessness through advice, support and legal services.

Services run by this provider

Service Contact

Tel: 0808 800 4444

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