SANEline is a mental health helpline offering specialist emotional support and information to people who are also carers/family and friends of those who suffer from mental illness.

  • Helpline: Available on 0300 304 7000 from 4.30 pm to 10.30 pm every evening. From April 2015, the helpline is now a local-rate, 0300 number. Calling the helpline costs no more than calls to geographic (01 and 02) numbers from a landline, and is included in inclusive and free minutes on mobiles.
  • Textcare: Allows you to arrange for messages of support at times that are right for you
  • Support Forum: Available 24 hours a day to share your experiences with other members and give and receive mutual support
  • Letters: You can write to us at SANE Services, St. Mark’s Studios, 14 Chillingworth Road, Islington, London, N7 8QJ
  • Facebook and Twitter: Our social media communities are a good source of contact, support and sharing. (Click links on left hand menu.) You can see all the content even if you don’t have a Facebook or Twitter account yourself.
  • Stories: Share your stories, experiences and feelings. You may help others by doing so, as well as helping yourself by releasing and sharing feelings and emotions.
  • Blogs: Share experiences, thoughts and opinions; invite others to comment and share their thoughts.


Service Categories


Intended Client Groups:

  • People Experiencing Mental Health Difficulties


This service is available to residents of all parts of Edinburgh

Applicants for this service should also meet this condition:

Any individual experiencing mental health difficulties or a carer or friend of this individual.


Self Referral

This service accepts direct self referrals.

Office Hours

6.00pm to 11.00pm every day.

Service Contact

Tel: 0300 304 7000

Facilities & Access

This service has the following facilities:

  • Translation Service
  • Typetalk available via SANE for those with a hearing impairment
  • This service is not accessible to wheelchair users.
  • Creche facilities are not available at this location.

Provider's Name: SANE

Type: Charity/Voluntary

SANE is a national mental health charity which aims to raise awareness of mental illness and campaign to improve services, initiate and fund research into the causes of serious mental illness through its research centre, and provide information and support to those experiencing mental health problems through its helpline, SANELINE.

Services run by this provider

Service Contact

Tel: 0300 304 7000

Office Hours

6.00pm to 11.00pm every day.

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