Edinburgh Crisis Centre

The Edinburgh Crisis Centre provides 24-hour practical and emotional support in times of crisis. Support is available both through a telephone helpline, and face-to-face.

Service Description

Staff can support you to deal with difficult feelings or thoughts you may be experiencing during a time of crisis. Carers of people who have mental health difficulties can also fully access all the services at the Crisis Centre.

The 24-hour telephone helpline is for people in Edinburgh who are 16 years old and over and who are experiencing mental health distress. The telephone helpline can be used anonymously.

Helpline: 0808 801 0414

Text: 0797 442 9075

Face-to-face support is arranged via the freephone helpline. Staff at the centre will offer emotional support and practical help to develop a crisis plan.

When you call the helpline, staff will make an appointment for you to come in for face-to-face support. Appointments are generally offered the same day as you call. If the centre is very busy, you may be offered telephone support until the next day. The centre also has facilities for overnight stays.

Service Categories

Eligibility

Intended Client Groups:

  • People Experiencing Mental Health Difficulties
  • Survivors of Abuse

Residency:

This service is available to residents of all parts of Edinburgh

Applicants for this service should also meet this condition:

People living with Edinburgh City and who are aged 16 or over.

Referral

Self Referral

This service accepts direct self referrals.

Contact Info. & Service Address

Contact via helpine - 0808 801 0414

Office Hours

Monday - Friday 9.00am - 5.00pm

Service Hours

-24 hours a day, 7 days a week-

Service Contact

Tel: 0808 801 0414 / 0797 442 9075
Email: crisis@edinburghcrisiscentre.org.uk
Website: www.edinburghcrisiscentre.org.uk

Facilities & Access

This service has the following facilities:

  • Wheelchair Access
  • Information in community languages
  • Translation Service
    Arranged at initial visit
  • Creche facilities are not available at this location.

Transport

Public Transport Information

Staff can access travel information for buses in Edinburgh or provide transport by taxi if necessary.

Lothian Buses Site for routes and timetables.

Provider's Name: Edinburgh Crisis Centre

Type: Charity/Voluntary

Edinburgh Crisis Centre is a 24 hour all year telephone helpline available to people in Edinburgh who are 18 years old and over and who use or have used mental health services . 

We can also provided one-to-one support in the centre by arrangement via the helpline. 

We provide emotional support to people in distress and support to access to local information and resources to develop a crisis plan.

Services run by this provider

Service Contact

Tel: 0808 801 0414 / 0797 442 9075
Email: crisis@edinburghcrisiscentre.org.uk
Website: www.edinburghcrisiscentre.org.uk

Office Hours

Monday – Friday 9.00am – 5.00pm

Service Hours

24 hours a day, 7 days a week

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