CHAI – Community Help and Advice Initiative

Community Help and Advice Initiative (CHAI) offer various projects in and around South west Edinburgh.

The Advice Service offers specialist housing advice service, including debt and welfare rights advice. This is located within CHAI’s Head Office in ELS House at Chesser. Appointments need to be booked in advance by phoning 0131 442 1009, or can be made in person at any CHAI office. There is a limited drop-in service at ELS House on Wednesday mornings. It opens at 9.30am and operates a queue system.

Housing Support enables vulnerable people to continue to live safely and independently in their communities. CHAI Housing Support staff achieve this by working with service users to develop personalised Support Plans, meeting their individual needs and creatively adapting the service deliver to best fit their individual aims and aspirations.

The Employability & Support Service operates in South-West Edinburgh and works with young people aged 16 plus, and adults, who are out of work, helping to address barriers to employability.

CHAI also manage the South-West Activity Agreement Hub, operating from Gate 55 in Wester Hailes.  The Activity Agreement Programme provides opportunities for young people who are at risk of leaving school without a positive destination.

Furniture Recycling Service helps the environment and the communities we work in. It is an important resource to all the CHAI Service Teams enabling us to provide people in need with access to essential items as well as advice and support.

Donations of reusable second hand furniture items are collected by our Furniture Van Driver and Assistant.



Service Categories



This service is open to residents of these areas:

  • South West


Self Referral

This service accepts direct self referrals.

Agency Referral


By Appointment

This service is available by appointment only.

Contact Info. & Service Address

ELS House
555 Gorgie Road
EH11 3LE

Office Hours

Monday - Friday 9.00 am - 5.00 pm

Service Hours

-Monday - Friday 9.00 am - 5.00 pm-

Service Contact

Tel: 0131 442 2100 / 0131 529 7249

Facilities & Access

This service has the following facilities:

  • Public Parking
  • Wheelchair Access
  • Creche facilities are not available at this location.

Provider's Name: CHAI – Community Help and Advice Initiative

Type: Charity/Voluntary

CHAI is a Scottish Charity, reg no SC027594. CHAI's aims and objectives are:
  • To relieve poverty
  • To provide social welfare assistance
  • To provide practical help
  • To provide information, advice and support

Services run by this provider

Service Contact

Tel: 0131 442 2100 / 0131 529 7249

Office Hours

Monday – Friday 9.00 am – 5.00 pm

Service Hours

Monday – Friday 9.00 am – 5.00 pm

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