*This page was last updated on 26 May 2020


The current outbreak of Covid-19 (also known as Coronavirus) has caused disruption to mental health and wellbeing services in Edinburgh. During this time, some information on Edspace may be out-of-date.

We want to make sure that you are receiving up-to-date and reliable information. In light of the current situation, we recommend you contact the service provider before trying to access any face-to-face service found on Edspace.

We are in the process of contacting service providers and will add service updates to this page. Services are listed in alphabetical order.

In the meantime, please look at our self-help section and the latest news on how to stay well during this time.


The Scottish Government’s guidance around Covid-19

www.gov.scot/collections/coronavirus-covid-19-guidance

Edinburgh Council’s Latest Update on Covid-19

https://www.edinburgh.gov.uk/coronavirus 

Edinburgh Health and Social Partnership’s Information page on Covid-19

www.edinburghhsc.scot/coronavirus-information

 


 

Click on the links below to be taken to the relevant section of this page.

Edinburgh Services Updates

Helplines/Email Support

Online Resources

 


 

Edinburgh Services Updates

 


6VT Youth Cafe

6VT  have set a virtual drop-in on Mondays at 7.00 pm and a sexual health and relationship workshop at 7.00 pm on a Wednesday. All young people welcome. 6VT Youth Workers will be running the virtual drop-ins as normal.

You can contact the tea on messenger for private support or if you are a young person crisis.

For more information and updates, go to the 6VT Youth Cafe Facebook page – www.facebook.com/6VTYouth

 

Advocard

AdvoCard Community Collective Advocacy

There will be no April Edinburgh Community Voices meeting.

AdvoCard Individual Advocacy
Please call 0131 537 6004 if you want advocacy in the Royal Edinburgh Hospital. For all other community issues call 0131 554 5307 (Leith Walk). Your call will either be diverted to one of our workers or leave a message and a worker will get back to you as soon as they can.

For those of you who need support to complete a benefit form or to draft a reconsideration, Arlene can offer a telephone appointment with you on 07920207569 or can offer support by email at arlene@advocard.org.uk

 Problematic Substance Use

Please call Scott on 07918127366 or email substanceuse.advocacy@advocard.org.uk to find out more or to make a phone appointment.

 

Alma Project Edinburgh

The Alma Project groups and activities will not be running for the foreseeable future. You can find weekly art and creative writing activity on the Alma Project website.

Referrals are still being received by email only and the form can be found on the website.  At this time, service users will receive regular supportive texts or phone calls and be able to join our private Facebook group.

Website: thealmaproject.wordpress.com
Phone Number: 0770 36 39 334
Email: thealmaproject@gmail.com

 

All in Edinburgh

All in Edinburgh (The Action Group, Into Work, Forth Sector and ENABLE Scotland) are committed to delivering remote support during this time to all existing and new clients. All in Edinburgh is a service for people with disabilities and health conditions.

The team can support you to understand the impact COVID 19 may have on your current job and help you to understand any changes to your job because of COVID 19. They can also support you if you have lost your job due to COVID 19 and need to find a new job. Or perhaps you have never worked before, but are now looking for employment.

Method of face to face communication

Skype, Zoom, phone call, email, text.

Phone: 0300 0200 101
Email:
 info@allinedinburgh.org.uk
Website: http://allinedinburgh.org.uk/

 

Andys Man Club (Edinburgh)

The weekly group has moved online. Email to be added to the group. Mondays from 7.00 pm – 9.00 pm

Email: info@andysmanclub.co.uk

 

Barclay Viewforth Church

This service has closed down until further notice.

 

Birthlink

This service has closed down until further notice. For updates, please go to the Birthlink website.

Website: www.birthlink.org.uk

 

Barony Contact Point

Contact Point is closed for the time being so there are no peer services taking place. Individual outreach via phone calls/texts and emails is taking place for existing service users.

 

Bethany Christian Trust

No groups at the moment.  People who have attended groups can be offered phone befriending.  If you have attended one of the Bethany Christian Trust’s creative writing groups, you can submit to a blog to be featured on www.edinburghbugle.com

Bipolar Scotland Self-help Groups

Bipolar Scotland groups have moved online. Email info@lothianbipolargroup.org.uk to get more information on new online groups and activities.

 

Bridgend Farmhouse

All activities at Bridgend Farmhouse have been suspended until further notice. Staff are still available over the phone and by email.

Phone: 0131 564 0068
Email: info@bridgendfarmhouse.org.uk

 

CAPS Independent Advocacy

Collective advocacy groups will now be running online. To find out more, you can get in touch with the collective advocacy workers directly on:

Ele – ele@capsadvocacy.org 07948 740 158

Fingal – fingal@capsadvocacy.org 07989 402 612

Jacob – jacob@capsadvocacy.org 0791 0983 030

Niamh – niamh@capsadvocacy.org

Pam – pam@capsadvocacy.org 07989 402 634

Victoria – victoria@capsadvocacy.org 07436 102 762

Anne – anne@capsadvocacy.org 07469 660 999

All LEARN courses have been postponed for now. You can get in touch with the team by email learn@capsadvocacy.org

 

Canongate Youth

All face-to-face services have been suspended until further notice.

For young people being supported one-to-one, the Canongate Youth team will be in touch with you directly.

For everyone else, all staff can still be contacted via e-mail, phone and through social media.

 

Care and Repair

A full update is on the Care and Repair website.

Website: https://www.cre.scot/coronavirus-guidance-for-volunteers-and-trade/

 

Change Live Grow

There is no face-to-face support but the team are available over the phone and on Skype. Groups are taking place over video chat.

If you are currently getting support from a Change Live Grow service, you can chat to the team via webchat on Monday, Tuesday, Thursday and Friday, 9.00 am – 6.00 pm, Wednesday 9.00 am – 2.00 pm and 3.00 pm – 6.00 – Webchat

Drop-in groups mobile number: 07712 355 965
Main phone: 0131 469 5044

 

CHAI – Community Help and Advice Initiative

CHAI is still available to provide advice and information over the phone. To book a telephone appointment please phone the office during working hours.

In the meantime, to assist anyone who is impacted by job losses, reductions in hours or short-time working as a consequence of the Coronavirus outbreak, CHAI’s Factsheet (below) gives advice on what benefits you may be able to claim, and who to contact.

What to Claim Coronavirus Factsheet March 20

Phone: 0131 442 2100

 

Citizens Advice Bureau Edinburgh

Citizens Advice Edinburgh are now operating a telephone only advice service. In the meantime, you can use the CAB Edinburgh website for information.

Website: https://www.citizensadviceedinburgh.org.uk/
Phone:
0131 510 5510
Monday to Friday, 9.30 am – 4.30 pm

 

City of Edinburgh Council Shielding

If you have received a letter from the Scottish Government about shielding, and need help with food or medicines, please contact us using telephone or email below.

Phone: 0131 200 2388
Email:
shielding@edinburgh.gov.uk

 

Community One Stop Shop

Advisers can help with a range of issues by phone or email, particularly if you need support with benefits and other money matters.

Phone: 0131 443 6223
Emailcossinfo@ymail.com
Monday to Thursday, 9.00 am – 3.00 pm
Friday 9.00 am – 12.00 pm
Wednesday evenings, 5.00 pm – 8.00 pm

 

Craigmillar Community Grows

All my groups are now closed apart from the walking group on Thursdays at 12.00 pm starting at the Wauchope garden.

Staff will be available on Tuesdays and Thursdays till groups resume.

Facebook: www.facebook.com/CraigmillarCommunityGrows

 

Crew 2000

Counselling and drop-in services have been affected and Crew 2000 is offering scaled-back services.

Keep updated by going to Crew 2000’s social media accounts – Facebook, Twitter and Instagram.

Current counselling clients will be updated of any changes and drop-in hours of service may also change at short notice.

Email: dropin@crew2000.org.uk
Monday to Wednesday, 1.00 pm – 5.00 pm, Friday to Saturday 3.00 pm – 7.00 pm

 

Crossreach

CrossReach Perinatal Service
Appointments have been cancelled and the service is no longer taking referrals. Staff are working remotely and can be contacted by email.

Email: pnd@crossreach.org.uk

Simpson House/Sunflower Garden
Simpson House is closed and the team are taking no new referral. Staff are working remotely to support their most vulnerable/high-risk clients

Email: simpsonhouse@crossreach.org.uk 
Sunflower Garden Email: SunflowerGardenProject@crossreach.org.uk

 

Cyrenians

All service updates are on the Coronavirus and Service Provision page – www.cyrenians.scot/coronavirus-and-service-provision

This page is updated daily.

 

Dads Rock

Dads Rock have adapted their services and moved workshops/groups over to Zoom. See a full list of its services on the Dads Rock website.

Website: www.dadsrock.org.uk

 

EARS Independent Advocacy Service  (SCIO)

EARS is currently still providing Advocacy services across Edinburgh and the Lothians, however, face-to-face meetings are currently suspended. For advocacy support, call 0131 478 8866

Email: info@ears-advocacy.org.uk

 

Edinburgh Carers Council (ECC)

  • Edinburgh Carers Council offers one-to-one peer support for unpaid/family carers of adults with mental health difficulties, dementia, learning disability, autism or acquired brain injury.
  • Edinburgh Carers Council has a new online peer support group that has been set up through Facebook. The group’s goal is to provide a safe space for unpaid/family carers where they can share thoughts and experiences, coping strategies, look for advice and generally support one another. It’s a private group at the moment to protect carers’ confidentiality, but if a carer requests to join, all they need to do is to answer a couple of questions before being accepted. The name of the group is “Edinburgh Carers Council: Carers Peer Support Group” and can be found by entering in this name in the Facebook search box. It can also be found through ECC’s main Facebook page under ‘Groups’; https://www.facebook.com/edinburghcarerscouncil

How the support is offered

  • Currently, the service is only over the telephone. Video chat may be arranged for those who prefer.
  • Facebook closed group

Email: rachael@edinburghcarerscouncil.co.uk
Phone:
0131 322 8480

 

Edinburgh Children’s Hospital Charity ( EDHC )

For the EDHC drop-in located at Edinburgh Royal Hospital for Sick Children (RHS), all face-to-face services have been suspended until further notice. The Drop-in Team has launched a telephone service to continue to support families who access the service.

Phone/Text: 0131 668 4949
Email:  leigh.drake@echcharity.org

 

Edinburgh Crisis Centre

Due to the measures currently in place to try and manage the spread of Covid-19, the Edinburgh Crisis Centre has suspended all face to face and text support.

helpline and email support service are still accessible 24/7. The ECC offers emotional support to Edinburgh residents who are over the age of 16 years and are experiencing a mental health crisis. Support is also available to anyone caring for an Edinburgh resident in a mental health crisis

Freephone: 0808 801 0414
Email:  crisis@edinburghcrisiscentre.org.uk

 

Edinburgh Rape Crisis Centre

Edinburgh Rape Crisis Centre has suspended referrals to the Edinburgh Adult Service that offers support for adult survivors across the City. 

You can also contact the Rape Crisis Scotland national helpline on 0888 01 03 02 (open every day from 6.00 pm until midnight) for support.

If you have experienced sexual assault in the past 7 days, please contact us on support@ercc.scot

 

Edinburgh Young Carers

No one-to-one meetings or groups. Staff are supporting people remotely by phone or text message.

Phone: 0131 475 2322

 

ENABLE Scotland – All in Edinburgh

Enable Scotland are delivery partners in All in Edinburgh, a 5 stage Supported Employment programme for people with a disability or long term health conditions amongst their identified barriers to employment.

To refer someone, please contact Lucy Pearson at lucy.pearson@enable.oorg.uk or phone 01312208255

Website: http://allinedinburgh.org.uk/
Twitter: @AllinEdinburgh

 

Eric Liddel Centre

Clients will no longer be able to attend the Eric Liddell Centre Day Care Service due to a pause in service provision, which will continue until further notice.

Alternative arrangements are being made to ensure that clients personally, or someone they care for, will continue to receive the support needed to remain at home and they will be contacted to confirm what these arrangements are. This may include home visits, telephone contact or alternative arrangements to meet individual needs.

If you require any further details or wish to discuss this further, please call the Day Care Manager, Caroline Heenan on 0131 357 1273.

All care related services have been suspended – Carers Programme, Befriending Service, Caring Soles (footcare service) and our Lunch Break Programme. Staff will be in contact with service users to discuss how the team might be able to provide alternative support in the present circumstances.

If you require any further details please contact the front desk on 0131 447 4520 who will connect you with the correct member of staff.

 

Fair Advice Edinburgh

The Fair Advice team are still available by email FAIR@fairadvice.org.uk and phone 0131 6621962.

 

First Hand Lothian

All face-to-face services have been suspended.

There will be no visits until Government advice changes regarding contact. Family support is available by phone.

The team are now working from home and contactable by email and/or mobile.

The First Hand Lothian Helpline  has reopened

Phone: 0345 123 2303
1.00 pm – 4.30 pm, Monday to Friday

 

Get2gether

Get2gether are cancelling all events and meetings until at least the end of June 2020.

The team will be keeping an online presence and encourage members to send photos, poems, stories and ideas of what you are doing to keep yourself busy. Send items by email to admin@get2gether.org.uk or through Facebook messenger.

You can also phone the team on 07867 179023

Click here to read the latest Get2gether newsletter – June 2020 newsletter 

 

Grassmarket Community Project

  • The Café is closed at the Grassmarket Centre (to all members, customers, staff and volunteers)
  • The Members programme has closed for now, to members.
    • It will re-open pending further advice or information when it is suggested it is safe to do so. There will be no members lunches served for now.
  • Woodwork will remain open and be operated by paid staff and apprentices only
  • Open Door Meals 5.30 pm (Monday’s service/support to the homeless) will be a take-away sandwich and soup service only from the service door behind the café so no one needs to enter the building. If attending – please collect food and do not stay in the courtyard – this is to enable others to attend and keep people safe next to the road

For more info, please go to Grassmarket Community Project Update

Here is list of online activities from the Grassmarket Community Project – http://grassmarket.org/planc/

 

Granton Information Centre

Face-to-face advice has been suspended and outreaches have also been cancelled until further notice.

If you need telephone advice or you are an existing client and want an update on your case then please call 0131 551 2459 or 0131 552 0458 during our opening hours.

 

Health All Round

Health All Round’s team are still available for help and support but are unable to provide face-to-face support.

Here is a list of current services:

  • Online exercise classes
  • Telephone support for health and wellbeing
  • Telephone befriending
  • Telephone and online support from Polish Link Worker
  • Telephone and practical support to people aged 55 and over and who are self-isolating

The Heads Up team are available for telephone support during our usual drop-in hours.

Monday
2.00 pm – 4.00 pm

Wednesday
10.00 am – 2.00 pm

Thursday
12.00 pm – 2.00 pm

Ring the Heads Up team on any of these telephone numbers:

Maysoon – 07849136944

Rose – 07950617898

Catriona – 07394942066

Facebook:  https://www.facebook.com/Health-All-Round-271272086242375/
Website: www.healthallround.org.uk
Email: info@healthallround.org.uk
Polish Link worker (Anna): 07494679674

 

Health in Mind

Anxiety Management Drop-In (South Queensferry)

Are you experiencing anxiety? Would you like to learn tools that can help? The Anxiety Management Drop-in meets weekly and is a space for people to learn evidence-based tools to reduce symptoms of anxiety.

The group currently meets every Tuesday from 2.00 pm – 3.00pm on the online platform, ZOOM. If you are unsure about using ZOOM, we are also here to help you access it if needed.

To join an online session, or if you have any questions, please email Zoe at zoe.reid@health-in-mind.org.uk

Anxiety Management Drop-in (North West Edinburgh)
Do you experience mild anxiety? Are you keen to learn tools that can help?

The group meet on an online platform (ZOOM) every other Tuesday at 11.00 – 12.00 pm.
Current dates: 21 April, 5 and 19 May, 2, 16 and 30 June.

For more information, or to get support with setting up a ZOOM account or to register, email Anna at anna.chmiel@health-in-mind.org.uk or call 0131 225 8508.

Bridge to Support 

A service delivered by Health in Mind offering support in Scotland to survivors of abuse by Jesuits or their staff

This service is available to people who:

  • Were abused by the Jesuits or their staff
  • Currently, live in Scotland
  • Do not wish to be in contact with the Jesuits at this stage
  • Were under the age of 18 when they were abused

Bridge to Support work together with people to find the right support that can help them achieve their goals. The type of support that is available includes counselling and psychological trauma support.

If you would like to receive support, get in touch.

Website: www.bridgetosupport.org.uk

Edinburgh Counselling Services

To support people who use our services during this time,  Health in Mind is currently offering telephone counselling sessions for our CSA Counselling Service, NE Counselling Service and SE Counselling Service.

This option isn’t suitable for everyone, and some people have opted to put their counselling on hold until face-to-face counselling is available but to give clients further options, Health in Mind is also offering video counselling. All new clients who are ready to start counselling will be offered telephone or video counselling until face-to-face counselling resumes.

If you need any further information please contact the Health in Mind counselling team who will be happy to answer any of your questions counselling@health-in-mind.org.uk

Edinburgh Depression and Anxiety Support Group

The Depression and Anxiety Support Group is a friendly user-led support group and it’s open to any adults affected by depression, low mood, stress or anxiety. It offers the opportunity for confidential local support, contact with others in a similar situation and the opportunity to explore positive ways of coping with depression.

How to access the service
No referral is required. People are welcome to drop-in to the groups.

At present, meetings will take place using the platform Zoom. Health in Mind encourage people to attend using video if possible but if you do not have access to the internet it is possible to phone into the groups.

To join a session or if you have any questions, please email edinburghselfhelp@health-in-mind.org.uk before 3.00 pm on the day you would like to attend. Each session will be 50 minutes for up to 8 participants and a peer facilitator.

If you need to phone in to the group please call us on 0131 225 8508 and leave a message including your name and contact number and please state that you would like to attend the Edinburgh Anxiety and Depression group. A staff member will call you back to arrange for you to join a session on the day of the group meeting.

Dates and times
Mondays from 7.00 pm – 7.50 pm and 8.00 pm -8.50 pm
6 and 20 April; 4 and 18 May; 1, 15 and 29 June (Augustine group)

Mondays from 4.00 pm – 4.50 pm and 5.00 pm – 5.50 pm
13 and 27 April; 11 and 25 May; 8 and 22 June (Stockbridge group)

Tuesdays from 7.00 pm – 7.50 pm and 8.00 pm – 8.50 pm
31 March; 14 and 28 April; 12 and 26 May; 9 and 23 June (Methodist Church Group)

Equal Access 

Our Equal Access service supports people from ethnic minority communities who face additional cultural and language barriers and help them develop positive mental health and wellbeing.

Health in Mind is going online using the video communications platform Zoom.

  • Online group support sessions every Tuesday from 31 March from 11.00 am – 1.00 pm where you can learn stress management and coping skills for various mental health challenges.
  • One-to-one support to digitally connect with local communities, groups and services, taking into account your cultural and language needs.

To register for the group sessions or for further information, please contact, Rahila Khalid on rahila.khalid@health-in-mind.org.uk or call 07730220109.

Guided Self-Help

Guided Self Help Service in Edinburgh is still taking referrals but they must be by email only from GP’s and GP Link Workers.

Guided Self-help is currently being provided via telephone.

GP’s can email lothian.EdinburghGSH@nhs.net to make a referral.

Lothian Deaf Counselling Service

To support people using Health in Mind services during this time, Heath in Mind is currently offering video counselling.

Health in Mind understands this isn’t suitable for everyone, and some people have opted to put their counselling on hold until face to face counselling is available. All new clients will also be offered video counselling until face to face counselling resumes.

If you need any further information please contact our counselling team who will be happy to answer any of your questions deafcounselling@health-in-mind.org.uk.

The Listening Space

Our Listening Space service, a space for positive mental health and wellbeing in Edinburgh, is going online on Wednesday afternoons using the platform Zoom.

Health in Mind can offer:

  • space for you to speak to a peer listening volunteer one to one (1.00 pm – 1.30 pm)
  • an online peer support group to share, listen and support each other. Discussions and activities exploring how you can look after your mental health and wellbeing (1.30 pm – 3.00 pm)

For more information and to sign up, contact Jenny Green on jenny.green@health-in-mind.org.uk. For those who have limited or no access to the internet, Health in Mind can also arrange for you to dial in from your phone.  Call or text Jenny on 07733 899 283 for more information.

Mental Health Information Station

During this time, the Mental Health Information Station will offer general mental health advice and information by telephone every Thursday from 9.30 am to 4.30 pm.

Call 0131 537 8688 and ask for the Mental Health Information Station.

Online Wellbeing Course

Health in Mind is holding a free online course for those looking to improve their mental health and wellbeing.

Start date: Tuesday 2 June
Time: Tuesday, 6.30 – 8.00 pm
Platform: Zoom

This 8-week online course will explore different tools and strategies that we can use in order to make positive changes which will impact on our general state of wellbeing. This course is appropriate for those who;

  • have a general interest in wellbeing or
  • are looking to reduce levels of anxiety/stress or
  • experience low mood/suffer from mild to moderate depression.

To register your interest or to find out more, contact Stuart on stuart.cameron@health-in-mind.org.uk or by phoning 0131 225 8508 and ask to speak to Stuart.

Peer Collaborative

If you have an update on your peer service or group, please email peer@health-in-mind.org.uk and it will be added to this page.

Trauma Counselling Line Scotland

Trauma Counselling Line is a free telephone counselling service for adults who experienced abuse in childhood, is continuing as normal.

Trauma Support Services

Both trauma services are accepting referrals via email and will offer initial assessment and appointments by phone at present. Please be aware that both have extensive waiting lists.

Pathway Men
Practical and emotional support for men who are survivors of childhood sexual abuse or men who have experienced rape/sexual abuse or domestic violence as adults. Health in Mind provides support to develop coping strategies, build self-confidence and reduce stress and anxiety.

Pathway Women
Practical and emotional support for women who are survivors of childhood sexual abuse. Health in Mind provides support to develop coping strategies, build self-confidence and reduce stress and anxiety. This service is available to people living in North West, South East and South West Edinburgh.

Wellbeing Space (South Queensferry)

Do you feel low, anxious or isolated? Would you like to join a support group with others in a similar situation? The Wellbeing Space meets weekly and it allows people to share, listen and connect with each other.

The group currently meets every Thursday at 12.00 pm – 1.30 pm on the online platform (ZOOM).

To join an online session or if you have questions, please email Health in Mind’s Support and Development Worker, Anna Chmiel, at anna.chmiel@health-in-mind.org.uk

Wellness Recovery Action Plan (WRAP) online course 

If you are based in Edinburgh and would like to build your own WRAP (Wellness Recovery Action Plan), Health in Mind has a 6-week course beginning on Tuesday 2 June 1.30 pm – 3.30 pm.

Contact Hayley.chandler@health-in-mind.org.uk for more information. The course will take place on Zoom.

 

 

Health Opportunities Team

All drop-in and groups have been suspended.

Workers will still be available for 15-minute confidential consultations and these can be booked by emailing getsupport@health-opportunities.org.uk

Check out their Facebook page which is regularly being updated with service information and self-help ideas.

Facebook:www.facebook.com/HOThoose

 

HIV Scotland

You can phone the HIV Scotland Coronavirus Helpline between 10.00  am – 6.00 pm, Monday to Friday on 0131 558 3713.

For more information about HIV (and PrEP) and Covid-19, please go to www.hiv.scot/coronavirus

 

Home Link Family Support

Home Link Family Support is available on the phone during the virus situation, but volunteers can’t visit families at home at the moment.

Home Link Family Support has decided that:

• Volunteers will no longer be visiting families

• Staff will no longer be visiting families

• If Home Link  already support you, the team will be in contact soon via phone/Whatsapp/Skype/email and will contact you regularly to offer as much help as we can

• If you have recently been referred to Home Link, a member of the team will phone you as soon as we can

• Home Link is still accepting referrals but the time frame for actioning these may be longer. The team are checking our secure email regularly and you can contact the office should you wish to discuss a referral.

• Home Link will continue to liaise with referrers

• Home Link have got loads of ideas about how you can entertain your children at home – Check out Facebook for ideas.

The staff team are available on the phone during usual working hours and these arrangements are under constant review so please contact the office in the first instance on 0131 661 0890

Leave a message if no-one picks up, and a team member will get back to you ASAP

Facebook: www.facebook.com/homelinkfamilysupport/]

 

 

Home Start Edinburgh West/South West

The staff team can provide telephone or digital support at this time but cannot visit families at home at the moment. If you already receive support, the staff team will be in touch over the next few days to find out how you would like support to continue. If you have recently been referred to the service, the team will telephone you in the first instance.

Home Start Edinburgh West/South West has made a number of Facebook posts with play ideas, links to benefit advice and links to services that help us all look after our mental health with useful tips and information.

The staff team are available on the phone during the usual working hours and all staff have access to a mobile telephone for work so you can call them during office hours. Alternatively, send an email or message the team through Facebook.  A team member will get back to you ASAP.

Facebook: https://www.facebook.com/HomeStartEdinburghWestSouthWest
Email: help@hsew.org.uk
Phone: 0131 564 1540

 

Home Start Leith & North East Edinburgh

Home Start Leith & North East Edinburgh has temporarily suspended services but will still be available on the phone.

You can call or text the team during working hours.

Phone: 07532 373115 / 07815 313296.

 

Juno Perinatal Mental Health Support

Support groups are available over Zoom on Mondays 8.00 pm – 9.00 pm and Fridays 1.00 pm – 2.00 pm. Email the team for a link.

Please give 24 hours notice if you would like to attend. 

Email: juno.enquiries@gmail.com

 

LGBT Health and Wellbeing

The LGBT Health and Wellbeing team are working hard to find alternative ways to support you remotely and to make sure no one is left isolated. Get in touch with the team by email –  name@lgbthealth.org.uk

Events: www.lgbthealth.org.uk/whats-on

Online Resources: www.lgbthealth.org.uk/services-supprt

 

LGBT Youth Scotland

LGBT Youth Scotland’s face to face youth services will be put on hold with youth workers delivering online groups at current group times and arranging digital one to one meetings with young people directly. LGBT Youth Scotland’s live chat service will continue to run every Monday, Wednesday and Thursday from 6.00 pm – 8.00 pm.

For more information, go to www.lgbtyouth.org.uk/news/2020/coronavirus-covid-19-announcement

 

Living Well North Edinburgh

Living Well North Edinburgh’s offices have closed but the team are offering different types of support online.

Check out its Facebook page for more information – www.facebook.com/livingwellnorthedinburgh

 

Lothian Autistic Society

All groups have been suspended until after the summer. Staff can still be contacted with queries by phone and email.

Phone: 0131 661 3834
Email: office@lothianautistic.org

 

Lothian Centre for Inclusive Living (LCiL)

Lothian Centre for Inclusive Living (LCiL) has cancelled all of its groups between now and at least the end of May – potentially June. The team are in the process of trying to be able to host these groups via Zoom – if you are interested in taking part in these groups, please email lisa.milburn@lothiancil.org.uk.

 

Link Up Women’s Support Centre

Link Up Women’s Support Centre has suspended its service but the team are still available on 0131 661 9292.

 

Marie Cure Helper Service

Face-to-face meetings have been suspended. Still taking new referrals and offering telephone support only.

Contact Katie Wardlaw for more information.

Phone: 07834394497

 

Mental Health Information Station (MHIS)

MHIS has suspended its walk-in service at Walpole Hall. However, individuals can still contact Nursing and Occupational therapy staff to receive mental health support and advice.

  • Every Thursday from 9.30 am – 4.30 pm
  • Call Cambridge Street House on 0131 537 8688 and ask to be transferred to MHIS staff
  • Leave their name and contact number and staff will arrange a callback
  • Alternatively, people can email mentalhealthinformation@nhslothian.scot.nhs.uk at any time with specific queries and/or a request for a callback
  • Please contact South West Edinburgh Lead Occupational Therapist at Katrina.h.campbell@nhslothian.scot.nhs.uk or on 07712855203 with any queries.

 

Mindswell Recovery College

Mindswell Recovery College is offering free of charge services to people affected by COVID-19. This crisis is affecting everyone in one way or another. If you are feeling upset, sad, angry, lonely or just fed up of hearing about coronavirus. 

For more information, download the leaflet here.

There is also a programme of eight workshops available called COPING WITH COVID-19. These workshops will take place on Zoom on Tuesdays and Thursdays from 2.00 pm to 4.00 pm. Email to book your place.

Email: admin@mindswellrc.org 

 

Minority Ethnic Carers of People Project (MECOPP)

Face-to-face meetings have been suspended. Support is available by phone, text message or email.

Email: mhairi@mecopp.org.uk

 

Multi-cultural Family Base

The Multi-cultural family base offices have close but the staff team is working from home where possible, however, and if you contact the office, your call will be diverted to a duty worker. Please leave a message if your call is out of these working hours shown below. 

For more updates, go to:

Facebook: @mcultural1
Twitter: @mcfb1
Instagram: @mcfb98

Phone: 0131 467 7052
Email: hello@mcfb.org.uk
Monday – Friday, 9.30 am – 5.00 pm 

 

Nari Kallyan Shangho

One-to-one support is available by phone, text messages, WhatsApp, skype- group support via social media (Whatsapp, Zoom, Facetime).

The team have been making educational videos which will be posted in group chats.

Email: NKS@NKSHEALTH.CO.UK

 

North East Edinburgh Counselling Service (NEECS)

For people already using this service, a team member will be contacting people directly with updates regarding how we will continue their individual support.

If you have any questions, please contact the team using the details bewlo.

Phone: 0131 557 4478
call or text: 07498 520 377
Email: neecscounselling@btconnect.com

 

North Edinburgh Drug and Alcohol Centre (NEDAC)

NEDAC are unable to provide face-to-face support but can support you by email or over the phone.

Email: mail@nedac.co.uk
Phone: 0131 629 4581

 

Number 6

All groups and drop-ins have been cancelled This is in order to adopt ‘social distancing’ as is recommended by our Government.

One-to-one telephone appointments are still available. you can arrange this by contacting on the Number 6 coordinators.

Phone: 07570 953 331
Monday to Friday, 9.30 am – 5.00 pm

 

One Parent Families Scotland

One Parent Families Scotland has suspended face-to-face work in Edinburgh. This includes groups, courses and one-to-one support.

The organisation will continue to be available for single parents and their children. For the families already receiving support, staff will continue to provide support in local areas through phone calls, texts and local Facebook groups. For single parents outwith those areas or who have not yet been supported by our local teams, you can access support through the Helpline, webchat and ‘ask a question’ function on the One Parent Families Scotland website.

 

Out and About

All Out and About groups have been cancelled.

The team are posting updates and video exercises on Facebook – www.facebook.com/OutandAboutEd

 

Parents of Autism Spectrum Disorder Adults (PASDA)

PASDA have suspended all groups. For more updates, go to their Facebook and Twitter pages.

www.facebook.com/pasdaofficial
twitter.com/PasdaOfficial

 

Partners in Advocacy

All face-to-face meetings have been suspended. The team are trying alternative communication methods including teleconferencing.  Calls to the office number get diverted to duty advocacy. Referrals can be taken under the premise that communications are only possible on the phone/online.

Phone: 0131 478 7723/7724
Email: edinburgh@partnersinadvocacy.org.uk
Facebook: www.facebook.com/PiAScotland
Twitter: www.twitter.com/PIAScotland
Monday to Friday, 9.00 am – 5.00 pm

 

Penumbra

Penumbra has some limited capacity for one-to-one therapeutic support through its Plan 2 Change team. If you had any referrals in mind please use the referral form available here: https://www.penumbra.org.uk/service-locations/east-area-services/edinburgh/plan-2-change-edinburgh/

The team are also still taking referrals for one-to-one support through the Self Harm service but there is currently a waiting list.

There are other service options through the Self Harm team which could be helpful. Currently, the team has a limited capacity for the parents/carers sessions. For more information, please go to https://www.penumbra.org.uk/service-locations/east-area-services/edinburgh/self-harm-project/

Please also note that all face-to-face services (individual and or group) are being provided through various alternative options at this point.

Website: www.penumbra.org.uk

 

People First

No face-to-face meetings. Calls to the office are being diverted to the service administrator. Staff can be contacted on the phone and email, currently looking into options for video conferencing. Updates are being posted on the Peopel First Scotland Facebook page.

Phone: 0131 478 7707
Email: admin@peoplefirstscotland.org
Facebook: www.facebook.com/People-First-Scotland-220261761669477/

People Know How

For a full service update from People Know How, go to www.peopleknowhow.org/coronavirus-update

 

PF Counselling

PF Counselling is open, with some scheduled appointments going ahead, but many clients and counsellors are having to cancel.

Clients who are self-isolating or choose not to attend because of concern about coronavirus should email PF Counselling immediately to cancel their appointments.

Counsellor cancellations will be posted on the Cancellations page.  Clients should check this page before telephoning, emailing, or attending for a scheduled appointment.

Any changes in these circumstances will be posted on the PF Counselling website and/or on social media.

Website: www.pfcounselling.org.uk
Facebook: www.facebook.com/pfcounselling
Twitter: twitter.com/pfcounselling

 

Phonelink

Phonelink has increased capacity. The team can offer daily contact, 7 days a week, 365 days a year including welfare checks, prompt people to take their medications and reduce isolation for anyone aged 65 and over, living in Edinburgh.

Making a referral is easy, just email or call Kristen Armour

Email: info@caringincraigmillar
Phone: 0131 510 6930.

 

Pilton Community Health Project (PCHP)

PCHP is continuing its work to help you stay safe and healthy during this uncertain time. Where possible, services have been moved to over the phone or online. Your PCHP worker will be staying in touch with you, making sure we help you get the support you need.

PCHP is continuing to work with community partners to ensure vital food and basic household supplies are still available for the most vulnerable people in the community at this time of uncertainty.

There will be regular updates, useful information and resources on our PCHP website and social media to ensure you know what to do to still get the support you need, and on information, sheets distributed locally.

Phone: 07513379036
12.00 pm – 2.00 pm, Monday to Thursday
Website: pchp.org.uk/covid19

 

Pilton Equalities Project

All services have been suspended but they are working with Scran Academy and Pep Table to deliver meals for two on a Mondays, Wednesdays and Fridays for people in need. People can refer to this service by phone, email or Facebook messenger.

Email: pepequalities@btconnect.com
Phone: 0131 315 4466
Facebook: www.facebook.com/PiltonEqualitiesProject

 

With YOU

The Pleasance Day Service is closed but will still accept referrals in the interim. The service is for people over 65, with a physical or mental health issue, or those living in isolation. Please contact 07741645460 or send an email to wilma.lowrie@withyou.support

Phone: 07741645460
Email: wilma.lowrie@withyou.support

 

Positive Help

All face-to-face meetings have been suspended. The service is still operating medical and emergency food package deliveries telephone support/tele-befriending as well as taking and fast-tracking new referrals.

Email: office@positivehelpedinburgh.co.uk
Phone: 0131 225 4766

 

Pregnancy Counselling and Care

All locations have closed. Online counselling support is available to long term clients, limited number of fast-track sessions available.

Email: info@counsellingandcare.co.uk

 

Projekt 42

Currently, Projekt 42 is delivering its services online, with digital fitness and yoga classes over Zoom.

These can be accessed via membership or as PAYG, classes range from free – £5. There is a range of classes including fitness, yoga and meditation.

50% of revenue from these classes funds the Projekt 42 counselling service, so members know they can improve their own wellbeing whilst supporting the wellbeing of their community.

The mental health service has gone digital and will include, video sessions, text and tele-support. The waitlist for new patients is open. Counselling prices are on an income assessed model with discounts for those on low income, benefits, students.

Link to our self-referral form: https://forms.gle/QkL4m1vJXvcfDbrX6

There is also physio rehab online service for injuries, specialised support/ classes for seniors and those being treated for cancer.

For fitness and wellbeing ideas, go Projekt 42’s Facebook page – www.facebook.com/Projekt42Edinburgh

Website:  www.projekt42.co.uk
Email: mentalhealth@projekt42.co.uk

 

 

Queen Margaret University Student Counselling Service

The Student Counselling Service at Queen Margaret University is carrying on but online – drop-ins, assessments and counselling sessions are being offered through via Microsoft Teams.

For general or urgent issues, please email studentservices@qmu.ac.uk

 

Rainbow Recovery

Rainbow Recovery has stopped operating on a temporary basis due to the current guidance on COVID-19. The team will continue to offer support via telephone or through the social media private group. The group is bound by the same confidentiality rules and nobody other than group members can see your posts.

https://www.facebook.com/groups/rainbowrecovery19/?ref=share

 

Richmond Hope Bereavement Service

All direct face-to-face services have been suspended. A further assessment of the situation will take place on 30 June.

Richmond’s Hope will still offer support by telephone and email. 

Phone Number:  0131 661 6818
Email: info@richmondshope.org.uk

 

The Rivers Centre

Treatment courses and all face-to-face appointments have been suspended at the Rivers Centre for the foreseeable future. The service is still accepting new referrals from GPs but is currently unable to offer assessment appointments. The team will be in contact with people directly as soon as this changes.

Many members of the Rivers Centre team have been redeployed into different roles, supporting other areas of the NHS.

 

Rock2Recovery

Services provided on the phone or on Zoom.

Email: Support@rock2recovery.co.uk
Phone: 01395 220072

 

Safe Families

Safe Families works with families in Edinburgh, East Lothian, West Lothian and Midlothian who are isolated and struggling by linking trained and approved volunteers. Safe Families is providing virtual support from the family support staff and getting families emergency food parcels.  Safe Families is currently receiving referrals.

Website: www.safefamilies.uk
Facebook: www.facebook.com/SafeFamiliesScotland
Email: scotland@safefamilies.uk
Phone: 0131 603 8430

 

Saheliya

The Saheliya office is temporarily closed but support is available by phone and online

Email: info@saheliya.co.uk
Facebook: www.facebook.com/saheliya.bme.women
Twitter: Saheliya
Phone: 0131 556 9302

 

Scottish Centre for Conflict Resolution (SCCR)

SCCR has moved its training and events online. More information on how to sign up and for online resources on conflict resolution, please go to the SCCR website.

Website: www.scottishconflictresolution.org.uk
Twitter:
@SCCRCentre
Facebook: www.facebook.com/SCCRCentre

 

SEASONS

SEASONS has temporarily suspended activities and centre-based group sessions.

No new referrals will be accepted for the time being. Existing group members will be contacted by phone email, letters and texts on a weekly basis.

 

Shakti Women’s Aid

Shakti Women’s Aid has stopped face-to-face support.  Women, children and young people will be supported through phone calls, WhatsApp and Facetime. 

For updates, go to the Shakti Women’s Aid website.

Website: shaktiedinburgh.co.uk
Phone: 0131 475 2399
Email: info@shaktiedinburgh.co.uk

 

Sikh Sanjog

Sikh Sanjog is delivering a remote outreach service, virtual youth club, and one-to-one support to tackle loneliness. Click here for a full list of its current service provision – Sikh Sanjog Service Provision

Email: info@sikhsanjog.com
Phone: 07961245921/07961246181

 

Sleep Scotland Phoneline

The Sleep Scotland team will be working remotely until further notice, in line with current government guidance. This includes the Sleep Support Line. The team can be contacted via email at enquiries@sleepscotland.org, or if you know the team you wish to contact, please use the addresses below:

Sleep Support Line  sleepsupport@sleepscotland.org
Training training@sleepscotland.org
Finance finance@sleepscotland.org

 

The Sorted Project

All face-to-face meetings and group work have been suspended. Support for current clients is available through phone, text, email, Facebook messenger, Skype or Zoom

You can find out more on the Sorted Project Facebook page.

Facebook: www.facebook.com/sortedproject

 

Substance Misuse and Recovery Club

There will be no face-to-face appointments but support is available on the phone. See details below:

North East locality
Phone: 0131 554 7516
Monday to Friday, 9.30 am – 4.30 pm

South East locality
Phone: 0131 661 5294
Monday to Friday, 9.30 am – 4.00 pm

North West locality
Phone: 0131 469 50445
Monday to Friday, 9.00 am – 4.30 pm

South West locality
Phone: 0131 453 9406
Monday to Friday, 9.00 am – 5.00 pm

 

StartScotland

StartScotland can still provide support by phone or email.

Phone: 0800 049 7061
Email: info@startscotland.scot 

 

Survivors of Bereavement by Suicide (SOBS)

All SOBS groups have been suspended.  The helpline and online forum is still operating  as normal

Email: support@uksobs.org
Helpline:  0300 111 5065, 9.o0 am to 9.00 pm, Monday to Friday
Online Forum: uksobs.org/forum

 

Support in Mind

All support will be delivered by phone or online and there will be no face-to-face outreach or buildings-based support. 

Support in Mind Scotland offers a National Information Service which can sign-post you to the local support that will most fit your needs.  If you contact this service outwith its opening times (see below) please leave a brief message with your contact details and the team will get back to during working hours.

Phone: 0300 323 1545
Tuesday to Friday, 9.00 am – 3.30 pm

Alternatively, you can contact the Support in Mind team by email or through Facebook.

Email: info@supportinmindscotland.org.uk
Website: www.supportinmindscotland.org.uk
Phone: 0131 662 4359
Facebook: www.facebook.com/pg/suppinmindscot
Twitter: twitter.com/suppinmindscot
Instagram:  www.instagram.com/suppinmindscot

 

Talk Time Edinburgh

Talk Time Edinburgh are still taking new referrals and offer telephone/video counselling.

Email: talktimescotland@gmail.com
Phone: 07774 210 104″

 

The Dove Centre and Dove Transport

The Dove Centre has suspended all service user activities, classes and meals within the centre.

The Dover Centre is providing meal deliveries and essentials shopping for its clients on Mondays, Tuesdays and Thursdays. The answering machine will pick up calls on Wednesdays and the office will be staffed on Fridays.

The team will also delivery with the meals and shopping a weekly pack of fun and mentally stimulating activities to do at home.

For more updates, check out The Dove Centre and Dove Transport Facebook page and Twitter account.

Facebook: www.facebook.com/dovecentre
Twitter: www.twitter.com/thedovecentre
Phone: 0131 453 4656
Email: dovecentre@hotmail.com

 

The Junction

Phone, text or email support is available for young people in Edinburgh aged 12-21.  You can have a free confidential one-to-one chat with a worker for around half an hour about anything on your mind. All the workers are really friendly and will treat you with respect. The worker can:

  • listen to you 
  • work with you to think about what might help
  • help you find any information you might need

To request support please either email or text. Let the team know if you would prefer support by text, phone, or email. The team will then get back in touch to confirm when your support will be.

Check out The Junction’s Facebook page for updates.

Facebook: www.facebook.com/TheJunctionEdinburgh
Email: support@the-junction.org
Phone/Text: 07758348850

 

The Ripple Project

Open 9.00 am to 12.00 pm every day for food distribution, help with meals and as a point of contact for those most in need.

Address: 198 Restalrig Road South, Edinburgh, EH7 6DZ
Phone Number: 0131 554 0422
Email: admin@theripple.org.uk

 

The Thistle Foundation

The centre of wellbeing in Craigmillar has closed until further notice. For a fill update, please go to the Thistle Foundation website.

Website: www.thistle.org.uk/support-during-covid-19-outbreak

Thistle’s Self -Management Offer

Referrals are invited for people who may benefit from short-term self-management support to prevent a crisis, via a telephone listening and lifestyle coaching service:

  • an initial 30-minute phone wellbeing conversation within one week of referral
  • follow up conversations if required
  • short-term, solution-focused, brief interventions: listening, coaching, information, signposting
  • support to develop a ‘Stay at Home Well Plan’.
  • a waiting list facility for when we set up our online group-based supports and/or continue business-as-usual after the current emergency is over.

You can refer by leaving a message by phone or email with Emma Hollands (07552 277416 or emma.hollands@thistle.org.uk) leaving your name and contact details and the person’s name and telephone number.

Please confirm when referring that the individual consents to the Thistle Foundation contacting them by telephone.

 

The Rock Trust

The Rock trust offices and drop-in have closed but staffs are still available on the phone and the team are out and about supporting young people.

Check out the Rock Trust’s website for more information and updates:  www.rocktrust.org/get-help-now

 

Venture Scotland

Venture Scotland office is closed and all staff working from home. The team are continuing to try to support the young people currently engaging with our courses through digital media. The team are unable to offer face-to-face meetings, however, referrals can still be made email or phone.

Email: admin@venturescotland.org.uk
Phone: 07495 836 248

 

Veterans First Point

The drop-in service has been suspended until further notice. If you need assistance, please telephone during drop-in times (Tuesday, Wednesday and Thursday 1.00 pm – 3.30 pm) and someone will be able to talk to you.  

All scheduled appointments will continue at their usual time over the telephone. The staff member will call you at your allocated time.

For updates, go to the Veteran First Point website.

Website: www.veteransfirstpoint.org.uk
Phone: 0131 220 9920

 

VOCAL (Voice of Carers Across Lothian)

VOCAL is still providing support to carers throughout Edinburgh. For a full list of their services and training available at the moment, please go to its website.

Website: www.vocal.org.uk/edinburgh/vocal-is-open
Facebook: www.facebook.com/VOCALEdinburgh

 

Volunteer Edinburgh

Please note that opportunities to volunteer for voluntary organisations and public services are very limited at this time. For more information, please go to the Volunteer Edinburgh website. 

Website: www.volunteeredinburgh.org.uk/volunteer/covid-19

Listening Coaching Service for staff & volunteers during COVID 19 pandemic
This service offers a listening service and coaching for staff and volunteers who are supporting others during this period. Individuals will be listened to about issues they are experiencing at the moment, COVID related or not, and have the opportunity to reflect on this in a safe space.
The Listening Coaching Service is additional to support individuals will already be receiving in their work/volunteering place.

How does it work?
• An offer of up to six sessions; each lasting around 30 minutes
• Sessions will take place online by video call via Zoom or by phone.
• The first two sessions will be one week apart and then scheduled every two weeks.

Who will deliver the service?
The service will be co-ordinated by Christine Meldrum who has been a member of staff at Volunteer Edinburgh for 12 years. She is a qualified Life Coach and Counsellor, a member of the British Association of Counselling and Psychotherapy (BACP) and also a member of their Coaching division. She adheres to their ethical framework and code of ethics. The service will be delivered by Christine and a team of skilled & experienced volunteers who are qualified to listen and offer support.

What the service is
• An opportunity to be heard and to reflect on issues
• An opportunity to build self-resilience, motivation and focus on what is important at this time
What the service is not
• A counselling or therapy service
• A replacement for scheduled support within the work/volunteering place.

Data Protection
The Service will be delivered in compliance with Volunteer Edinburgh’s policies on confidentiality and data protection

For more information contact christine.meldrum@volunteeredinburgh.org.uk

 

 

The Women in Self Help & Emotional Support (WISHES)

The group won’t be meeting for the foreseeable future but will keep giving peer support to members by via telephone.

 

Waverley Care

Waverley Care has released a full statement about how Covid-19 will effect its services –www.waverleycare.org/news/coronavirus-covid-19-announcement-were-suspending-person-support-services

 

with YOU

The Pleasance Day Centre is closed until further notice.

If you require any further information in the meantime, Wilma Lowrie, Service Manager can be contacted on 0131 201 2944.

 

Edinburgh Women’s Aid

Group work has been suspended face to face work with clients has been limited – replacing this where possible with telephone support.

If you need support over the coming weeks please call our support line 0131 315 8110. If the line is busy, please leave a message and someone will call you back.

Phone: 0131 315 8110
Monday, Tuesday, Wednesday, Friday –  10.00 am – 3.00 pm
Thursday: 10.00 am – 7.00 pm
Saturday: 10.00 am – 1.00 pm

 


 

Helplines/Email Support

 


Anxiety UK

During the coronavirus pandemic, Anxiety UK has extended its helpline hours to provide additional support in the evenings until 10.00 pm and over the weekend between 10.00 am -8.00 pm.

Phone: 03444 775774

Text: 07537 416905
This service is operational Monday – Friday 9.30 am – 5.30 pm. Responses are limited to 160 characters.

Live Chat: The live chat service runs through the website and allows you to speak directly to one of our volunteers for advice and guidance. You can read more about the service here.


Breathing Space

Breathing Space is a free, confidential phone and web-based service for people in Scotland experiencing low mood, stress, depression or anxiety.

Phone: 0800 83 85 87
Monday to Thursday – 6.00 pm – 2.00 am
Friday to Monday – 6.00 pm – to 6.00 am

www.breathingspace.scot


Caledonia Cremation –Scottish Funeral Costs Helpline

A free-impartial phoneline for anyone wanting advice about funeral costs. During the Covid-19 lockdown they are also able to provide emotional support on this helpline for those who may be unable to attend a funeral due to the ongoing restrictions.

Open during office hours, but can leave a message outwith these hours.

Phone: 03000 11 33 01


CALM

For people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

Phone: 0800 58 58 58
Webchat: Webchat

Every day, 5.00 pm – 12.00 am


Chest, Heart and Stroke Scotland Advice Line

A free, confidential advice line service, providing support and information for people living with lung disease, heart disease and stroke.  Advice is also available for families, carers, and health and social care professionals across Scotland.

Phone: 0808 801 0899


Employability Support Helpline

There is now a single helpline for anyone who has lost their job or needing work in Edinburgh City Region

Phone: 0300 365 0025


Hopeline

Hopeline is a confidential support and advice service for:

  • Children and young people under the age of 35 who are experiencing thoughts of suicide
  • Anyone concerned that a young person could be thinking about suicide

Phone: 0800 068 4141
Text: 07860039967
Email: pat@papyrus-uk.org


Families Outside

Families Outside is the only national charity in Scotland that works solely on behalf of families affected by imprisonment. The team directly support to family members and friends who have someone close to them in prison.

The team are currently unable to provide face-to-face support but continue to offer phone support to family members and/or professionals.

There are training sessions available for professionals and work to improve policy and practice – see the Families Outside website for more information about these areas of our work.

Phone: 0800 254 0088
Email:
support@familiesoutside.org.uk
Text:
FAMOUT to 60777
Webchat: www.familiesoutside.org.uk


The National Funeral Costs Advice Helpline

The National Funeral Costs Advice Helpline has been repurposed for emotional support for unattended funerals.

Phone: 03000 113 301
Website: https://www.caledoniacremation.org.uk/advice/


OCD Action

A confidential and unbiased service offering help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.

Phone: 0845 390 6232 or 020 7253 2664
Monday – Friday 9.30 am – 8.00 pm


LGBT Health and Wellbeing Helpline

The helpline provides information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. The team also provide support to those questioning or wanting to discuss their sexuality or gender identity.

Phone: 0300 123 2523
Email: helpline@lgbthealth.org.uk
Tuesday and Wednesday between 12.00 pm – 9.00 pm

Webchat: www.lgbthealth.org.uk/services-support/helpline
Between 3.00 pm – 9.00 pm


NHS staff hotline

Helpline to support and advise healthcare staff during the coronavirus pandemic.

Volunteers from charities including Hospice UK, the Samaritans and Shout, will listen to concerns and offer psychological support.

Phone: 0300 131 7000
Text: FRONTLINE to 85258
Every day, 7.00 am –  11.00 pm
Text service will be 24/7


RNIB Helpline

For advice, information and referrals to other services.

Phone: 0303 123 9999
Email: helpline@rnib.org.uk
Monday to Friday, 8.00 am – 8.00 pm
Saturday to Sunday, 9.00 am – 1.00 pm


Samaritans

Samaritans offer confidential emotional support for people experiencing feelings of distress or despair, including those that may lead to suicide.

Phone: 116 123
Email: jo@samaritans.org
Open every day, all day


Saneline

The Saneline helpline has bee suspended but the support forum and textcare services are still open.

Leave your first name and a contact number, and one of the Saneline professionals or senior volunteers will call you back as soon as practicable. Support Forum and Textcare services are still open.

Phone: 07984 967 708
Website: www.sane.org.uk


Support in Mind National Information Service

Support in Mind Scotland offers a National Information Service which can sign-post you to the local support that will most fit your needs.  If you contact this service outwith its opening times (see below) please leave a brief message with your contact details and the team will get back to during working hours.

Phone: 0300 323 1545
Email:  info@supportinmindscotland.org.uk
Tuesday to Friday, 9.00 am – 3.30 pm


Switchboard LGBT+ Helpline

Switchboard LGBT+ Helpline is for all LGBT people across the UK.
Everyday, 10.00 am – 10.00 pm

Phone:0300 330 0630
Email: chris@switchboard.lgbt


Beat eating disorders

Beat support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members.

Helpline: 0808 801 0677
Student line: 0808 801 0811
Youth line: 0808 801 0711
Beat helplines are open 365 days a year from 12.00 pm – 8.00 pm during the week, and 4.00 pm – 8.00 pm on weekends and bank holidays.

If the lines are busy and you can’t get through immediately, please do try again or try the one-to-one webchat.


Domestic and Sexual Abuse


Rape Crisis Scotland

The Rape Crisis Scotland helpline offers free and confidential support and information by phone, email and text. It is for anyone aged 13 and over, of any gender, affected by any form of sexual violence, no matter when or how it happened.

Phone: 08088 01 03 02
Email: support@rapecrisisscotland.org.uk
Text: 077537 410 027


Scotland’s Domestic Abuse and Forced Marriage Helpline

The helpline supports anyone with experience of domestic abuse or forced marriage, as well as their family members, friends, colleagues and professionals who support them. The team provide a confidential, sensitive service to anyone who calls. 

Phone: 0900 027 1234
Open 24/7
Email: helpline@sdsfmh.org.uk
Webchat: sdafmh.org.uk/


Survivors UK

Survivors UK supports men who have been sexually abused.

Online Helpline

A chat service for men who have experienced sexual abuse either as a child or an adult and allows you to have a confidential one-to-one chat with one of the trained helpliners.

Website: www.survivorsuk.org/
Text: 020 3322 1860
Whatsapp: 074 9181 6064


Addiction and Substance Misuse 


Al-Anon

Al-Anon helpline is for anyone affected by someone else’s drinking.

Phone: 0800 0086 811
Every day, 10.00 am – 10.00 pm, 365 days a year.

Please do not leave a message as, to ensure callers’ confidentiality, the team are unable to return calls.

Email: helpline@al-anonuk.org.uk


Cocaine Anonymous (CA)

Cocaine Anonymous (CA) is a fellowship, offering information and support to people affected by addiction to cocaine and other mind and mood-altering substances.

Phone: 0800 612 0225
Email: helpline@cauk.org.uk


Drinkline

Drinkline runs a free, confidential helpline for people who are concerned about their drinking, or someone else’s.

Phone: 0300 123 1110
Webchat: Drinkchat
Weekdays, 9.00 am – 8.00 pm
Weekends, 11.00 am – 4.00 pm


Know the Score

Confidential drugs information and advice.

Phone: 0333 230 9468
Email: knowthescore.info/help-and-support/drugs-helpline


Scottish Families Affected by Drugs & Alcohol

If you are concerned about someone’s alcohol or drug use, contact Scottish Families Affected by Drugs & Alcohol. Available 9.oo am-11.00 pm Monday to Friday and as a call-back service on weekends.

Phone: 08080 10 10 11
Email: helpline@sfad.org.uk
Monday – Friday, 9.00 am – 11.00 pm
Call back service on weekends.


Talk to Frank

Talk to Frank for friendly, confidential drugs information and advice.

Phone: 0300 123 6600
Open every day, all day.
Email:  frank@talktofrank.com

Webchat and email advice are also available, along with a wide range of online resources on the Frank website.


Older People 


The Age Scotland Helpline

Information and advice for older people.

Phone: 0800 12 44 222
Monday to Friday, 9.00 am – 5.00 pm


Elder Abuse Helpline

The Elder Abuse Helpline offers free and confidential advice and support on:

  • financial harm or exploitation
  • physical abuse
  • emotional or psychological abuse
  • sexual harm or abuse
  • neglect

Phone: 080 8808 8141 (press 2 for Scotland)
Monday – Friday, 9.o0 am – 5.00 pm
Email: scotland@elderabuse.org.uk


Young People


Childline

Phone: 800 1111
Webchat: www.childline.org.uk
Every day,  9.00 am – 12.00 am

For more information, go to www.childline.org.uk


The Mix

The Mix is the UK’s leading support service for young people. The team can help you take on any challenge you’re facing – from mental health to money, from homelessness to finding a job, from break-ups to drugs.

Phone: 0808 808 4994
Webchat: www.themix.org.uk/get-support
Open 24/7

Text Service
A crisis messenger text service providing free, 24/7 crisis support across the UK. The service is for people aged 25 or under, and are experiencing any painful emotion or are in crisis.

Text THEMIX to 85258 


Families


Lone Parent Helpline

The Lone Parent Helpline offers emotional support and information for lone parents on a range of topics, including:

  • child maintenance
  • contact
  • employment
  • education
  • welfare benefits and tax credits
  • housing
  • debt

Phone:  0808 801 0323.
Email:  helpline@opfs.org.uk
Monday – Friday, 9.30 am – 4.00 pm
Webchat: opfs.org.uk/talk-to-us


ParentLine

ParentLine Scotland is the free, confidential helpline run by Children 1st. Its highly trained call-takers offer help, advice, information, reassurance or just a friendly listening ear to stressed parents or carers.

Phone: 08000 28 22 33
Email: parentlinescotland@children1st.org.uk
Webchat: 
Webchat
Monday – Friday, 9.00 am – 9.00 pm
Saturday – Sunday, 9.00am – 12:00pm

 


 

Online Resources

 


ACE IT – I.T Helpsheets

With many people in isolation and not able to see family, friends or do our usual day to day activities such as grocery shopping, ACE IT has created a series of I.T helpsheets which can be accessed and used to set up key tools to help us through this difficult time.

How to set up Facebook
How to set up video calling
Accessing medical advice
Online shopping
Shopping on Amazon

You can call the ACE IT team for guidance and advice
Phone: 0131 667 2053


Ability Net

Ability Net has a range of resources to older people and those with disabilities to access technology.

https://abilitynet.org.uk/free-resources


Artlink Edinburgh and Lothians

Artlink Edinburgh and Lothians are creating lots of different creative resources and activities. See their website for updates and more details.

Website: www.artlinkedinburgh.co.uk


Barony Contact Point – Guide to Keeping Well

The Team at Barony Contact Point have put together a useful resource for people feeling anxious due to the lockdown – A Guide to Keeping Well


BT Skills for Tomorrow

Online courses to learn new skills for work, home and everyday life.

www.bt.com/skillsfortomorrow


Community Health and Advice Initiative (CHAI)

CHAI has put together an excellent resource on how to claim benefits during Codi-19.

Download hereHow to claim during Covid-19


Coping with stress during the Covid-19 outbreak

Advice from World Health Organisation – Coping with stress


CHAYN

CHAYN is a global volunteer network addressing gender-based violence by creating intersectional survivor-led resources online.

Website: www.chayn.co


Child and Adolescent Mental Health Services (CAMHS)

CAMHS have a comprehensive list of online resources for children, young people and their family/carers.

Click here to view the CAMHS online resource page – services.nhslothian.scot/camhs/Resources/Pages/Online-Resources


Coronavirus (COVID-19): Advice for professionals

People who work in health and care settings should be extra vigilant about any new or developing symptoms. Check out this webpage for more advice – www.nhsinform.scot


Coronavirus information for service users and their families from the Mental Welfare Commission for Scotland

Updated on the 6 May 2020.

www.mwcscot.org.uk


Feeling Good: positive mindset App

An app to help overcome stress, low mood and worry. The app consists of a series of audio tracks, Positive Mental Training (PosMT), to help you
build essential skills, not only to deal with mental stresses and strains but to bounce forwards and become mentally stronger and more resilient to stress.

Feel Good App – General Public Covid-19 Code

Feeling Good App – Professionals Covid-19 Code


Fire Safety during Covid-19

Advice from the Scottish Fire and Rescue Service on how to stay safe during Covid-19

Website: www.firescotland.gov.uk


Headspace

A mindful approach to helping your team through the current global crisis. 

ww.headspace.com/work/mindful-approach-to-covid-19


Health in Mind

Health in Mind service updates and free resources.

www.health-in-mind.org.uk/coronavirus_covid_19


Helping children cope with stress during the Covid-19 outbreak

Advice from the World Health Organisation – Helping children cope with stress


Hibernian FC

Hibernian FC has put together some hints and tips for their supporters.

Hibernian FC Mental Wellbeing Guide


Mental wellbeing audio guides

A series of mental wellbeing audio guides to help you boost your mood.

www.nhs.uk


Mind

Mind is a mental health charity based in England but has a lot of online resources to support you during Covid-19

www.mind.org.uk/information-support/coronavirus-and-your-wellbeing


Royal College of Occupational Therapists

The Royal College of Occupational Therapists has put together top tips for staying well during Covid-19.

Top tips for staying well


Safe Lives

Safe Lives have a collecti0n of resources to help adults and children living with domestic abuse, and the professionals working hard to support them, during Covid-19.

safelives.org.uk/news-views/domestic-abuse-and-covid-19


Scams during Covid-19

As Scottish communities deal with uncertainty and isolation, there is a rapidly increasing variety of scams related to the Coronavirus (COVID-19) outbreak. Scottish Standards Scotland have put together a guide to help you protect yourself from scammers.

https://www.tsscot.co.uk/coronavirus-covid-19/coronavirus-scams/


Shelter Scotland

Scottish housing advice during Covid-19 – www.scotland.shelter.org.uk


SCVO Coronavirus Directory

 Search for support in your area, including:

  • Emotional/social support
  • Food/grocery delivery
  • Transportation
  • Information and advice

Online Directory: www.covid-19.scvo.org.uk


National Academy for Social Prescribing

The National Academy from Social Prescribing has designed a Personalised Wellbeing Plan template, which can be used by anyone who is self-isolating, family, friends, healthcare professionals and carers to summarise a person’s personal circumstances and the things that matter most to them at this time.

www.socialprescribingacademy.org.uk/helpful-new-covid-19-resource-personalised-wellbeing-plan-template


Staying well while social distancing

NHS Lothian Occupational Therapists have developed a fantastic resource to help you stay well while you are social distancing.

Click here to download the document – Staying well while social distancing


Thrive Edinburgh – Weekly Briefings

Thrive Edinburgh will be providing weekly briefings on different subjects and themes during the COVID-19 crisis.

Briefing 1

Briefing 3

Briefing 4

Briefing 5

Briefing 6

Briefing 7


Volunteer Edinburgh – Food Map and Prescription Maps

Volunteer Edinburgh has put together an interactive Google Map which marks out a number of the city’s charities, companies, social enterprises and co-operatives working hard to get essential food and prescription deliveries out to people.

Website: www.volunteeredinburgh.org.uk


Young Scot

A selection of resources for young people to find out more about what’s happening and the simple steps you can take to help prevent catching COVID-19 and spreading to others. Also find out more about what you can do if you are feeling anxious and worried, and how you can support others in your community.

www.young.scot/campaigns/national/coronavirus